Our Quality Policy
A. Our Quality Policy
To modernize our works and to standardize the quality in service by creating the necessary infrastructure to serve in international standards, to plan work to increase customer satisfaction, to ensure continuity, to use our internal and external resources in an efficient and efficient way as we proceed in accordance with the rules in order to achieve our goals, It constitutes the foundation stones of our quality policy. We are committed to giving importance to training and awareness-raising activities in order to train personnel who work as a team in effective communication and benefit from technological support with a sense of responsibility.
B. Our Information Security Policy
Hilal Trans documents all the information resources it holds on the basis of integrity, accessibility and confidentiality, which are the three main components of the Information Security Management System, in the electronic and paper environment according to the ISO 27001 scope. In line with the legal requirements, Hilal Trans establishes a sound prevention infrastructure for all internal and / or external factors that may threaten the security of information and protects against the related risks.
C. Our Environmental Policy
· Transferring clean and healthy environment to future generations,
· Efficient use of energy and natural resources,
· Reducing the negative environmental effects in all processes from design to life cycle,
· Prevention of pollution at the source,
· Always developing and progressing with environmentally conscious and conscious employees,
· To target quality production and zero environmental pollution,
· To provide interaction with the environment in accordance with the laws and related regulations,
· To provide a suitable production, clean factory, a healthy living environment,
· To achieve the goal of saving energy consumption and use of natural resources,
· Environmentally beneficial projects.
D. OSH Policy
· To comply with the applicable legislation of the countries in which we operate in relation to Occupational Health and Safety,
· All risks related to Occupational Health and Safety, logistics, storage,
· To take all preventive measures to reduce and, if possible, eliminate all risks that may arise from EPO and transportation works.
E. Our Customer Satisfaction Policy
· As a service sector, our main target is to serve above our customers' expectations,
· We evaluate the feedback of our customers as an opportunity to improve and make the necessary arrangements in our business processes,
· We handle customer demands in accordance with the principles of confidence and confidentiality and are committed to a quick resolution,
· We address customer requests coming from all communication channels quickly in accordance with the legal regulations and company rules,
· We implement the improvements we have directed in line with the demands and suggestions in our systems and processes.